BTB Australia

Our Team

Be part of the best team

We’re passionate about helping build telco businesses, integrating the latest technologies and best practices.
We’re telco natives, having each worked in the industry for many years and for some of the largest providers in the country. We’re pioneers in the wholesale aggregation market, offering our clients the widest range of products and services.
Our company motto is “Be the best you can” and we strive to make this a reality for both our staff and partners every day.
Unbeatable Expertise

Over 70 years accumulative experience

Our company has been built from the ground up with state-of-the-art systems and processes, drawing on the collective expertise of our people. We bring to the table 70 years of cumulative experience, each a leader in our specific field, so you can be assured that you and your business are in the safest possible hands.

Management Team

Brendon Brackin

Managing Director

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A seasoned IT executive, leader and innovator, Brendon is passionate about creating technology driven solutions that redefine how businesses and industries operate.
Brendon and his team have built the leading telecommunications aggregator in Australia, the most connected data network with a first class product range. They have set a new benchmark for the telecommunications industry with a team that is 100% focused on delivering an outstanding customer experience. There are few providers that offer unique solutions that genuinely add value to Australian businesses.

Andrew Malerba

General Manager - Operations

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With over 15 years experience in the telecommunications industry, Andrew has developed a well-rounded understanding of how successful businesses operate. He oversees all the daily operations of BTB including strategic planning, partner relationships, staff management, HR and culture.

Sachin Patel

General Manager - Product & Technology

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Sachin is a visionary, customer-focused product specialist with a distinguished track record of catapulting sales, market share and revenue growth in the dynamic IT&T field. In his 20+ years in the industry he has gained exposure to all types of corporate and government clients, with a knack for cultivating and sustaining strategic business relationships.

Paul Schaap

Chief Technical Officer

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Skilled and experienced Chief Technical Officer with extensive experience within telecommunications, finance and health industries both in Australia and overseas. With over 20 years of experience in the Information Technology & Telecommunications industries Paul has gained the skills, knowledge and experience that are required to be able to successfully deliver the strategic and business goals of BTB.
John Phillips

John Phillips

Chief Financial Officer

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John is an experienced C-suite executive who has worked in the IT, professional services and telecommunications sectors for nearly 40 years. For the last 20 years, John has held highly strategic senior executive roles (CFO) at a number of Information Technology and Telecommunications ASX listed companies such as Oakton, Opticomm and most recently business internet provider Swoop.

An innovative business operator, John has worked broadly across a broad range of portfolios, developing skills in governance and risk management, business strategy and transformation, investor relations, IPO and listing. John easily merges technology nous with business smarts and helps the team continuously focus on delivering the best tech results while keeping the balance sheet bursting with health.

Kirsten Craven

Kirsten Craven

Chief Marketing Officer

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Kirsten is an experienced Marketing Executive who has worked for top-tier advertising agencies Clemenger BDDO Proximity and GPY&R. Committed to a customer-first marketing philosophy, Kirsten drives results by combining real customer insights and data analytics with creativity. Kirsten’s experience includes brand and retail marketing communications, cross-channel marketing strategy and operations (across a range of industries) and running her own marketing consultancy – Flock Effect. Kirsten leads the cheer squad encouraging BTB to unique, bold and brave action.


Con Papageorgiou

National Account Manager

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A highly qualified and experienced account manager within the telecommunications sector, Con prides himself on his ability to forge strong long-term relationships with business partners and clients. He is passionate about finding new ways for the business to grow and helping our customers flourish.
Mary Hoyle

Mary Hoyle

Financial Controller

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Mary is an experienced accountant who has worked in the telecommunications, construction and insurance sectors for 13 years. For the last 5 years, Mary has held senior management roles in Telecommunications companies including ASX listed company Opticomm.

Skilled in business partnering, Mary excels at developing finance teams, expanding business sector visibility and improving processes to meet company goals.

Mark Grieve

Mark Grieve

Manager - Consumer Operations

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An experienced telecommunications manager with a background in both business and software development, Mark has the practical knowledge to help guide and define solution design. An excellent communicator who takes great pride in finding the right solutions to help develop and manage our large consumer partners. 

Chanel Ince

Manager - Consumer Operations

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An experienced telecommunications manager with over 10 years industry experience. Chanel has a solid background in service delivery and customer onboarding. As a driven communicator, she is committed to identifying the right solutions for developing and managing our consumer partnerships.

Casey Peacock

Centre Manager

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Casey brings over 10 years of experience in the telco and customer service industry, with 6 of those working at Optus. He oversees many areas of our centre, including driving the customer experience and team culture, quality and process control, escalations, and training and development. He brings a true passion for the role, enjoys the whole team approach and loves technology.

Joel Roughead

Technical Operations

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With an envious skill set, Joel heads up our technical operations. He brings a wealth of experience having been at BTB for over 8 years, spent 3 years providing business support at iiNet, and prior to that, 3 years with IBM CSC providing technical support to the executive staff at one of Australia’s big 4 banks. Covering cyber security, domain admin, DNS management, mail servers, virtual machine provisioning, networking, webspace, and application support, there is rarely a problem Joel cannot solve.

Elias Kozma

Technical Support Team Leader

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With a computer engineering background and experience configuring and managing Exchange and Windows servers, as well as building and managing network infrastructure for SMB, Elias brings a solid technical underpinning to his role as Technical Support team leader. He has an ability to explain complex concepts in layman’s terms and relate to the customer situation. Elias enjoys managing and motivating the team to ensure they are always providing the best customer experience.

What we offer

Discover our products

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Data / Internet

nbn™​, ADSL, SHDSL, Fibre Ethernet, Wireless, MPLS & SD-WAN

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Cloud Services

IaaS, Cloud servers, firewalls, backup & hosting.

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PBX, PSTN, SIP, VoIP, ISDN & Inbound solutions

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Mobile phone plans and portable wireless solutions