Even the most reliable technology can let your customer down occasionally. Should a fault occur we have the engineers and technical staff on hand to solve even the most complex issues.
Level 1 support across all products is provided by our technical team, with escalations to our level 2 and level 3 engineers as required.
BTB’s fault management service is available and on call 24-hours a day to help you detect, isolate and resolve any network malfunctions that arise for your customers.
Real-time fault monitoring and reporting systems alert us to any potential problems allowing us to pro-actively respond.