When you partner with BTB you’re assigned a dedicated account manager to assist in making your business a success. A central point of contact who will assist with:
Establishing yourself as a telecommunications, data and cloud provider.
Training on products, systems and processes.
Marketing plans and budgeting.
Forecasting and business development.
Financials and reporting.
Pre sales support with proposals, bill analysis, strategy and pricing.
Customer support and advice.
Growth strategies — be they staffing, processes, sales or marketing.
Dedicated account managers helping you every day.
Retain your Customers
BTB have implemented a ‘customer first’ program to ensure they are comfortable with your brand and feel genuinely welcomed. Our service team contact them at various times including:
A call and email welcoming them to your brand and providing all relevant details upon provisioning.
Contact when installation is completed and notifications of any outstanding issues.
Further contact upon first bill to ensure everything is understood and all services are to your customers’ satisfaction.
Warm touch calls after 6 months to keep them aware of your brand and ensure they are happy with the services.
Ongoing marketing programs on your behalf – keeping your brand front of mind.
